What to Do if You Have an Accident

Stay safe, document the accident, and report it within 24 hours to resolve claims quickly and efficiently.

The key things to remember are:

  • Stay safe – make sure that you and your passengers are safe
  • Report it – let us know what has happened as soon as possible and always within 24 hours of the incident occurring

 

By reporting any incident immediately, you make it much easier to resolve a claim quickly. This includes dealing with third parties, arranging any repairs and getting you and your car back on the road. Delays to reporting can make it harder for the insurer to investigate the claim and may lead to increased costs and slower repairs.

  • Ensure you and your passengers are safe. If someone is injured or the road is blocked, call 999
  • Document the accident with pictures and get any 3rd party details (reg, full name, insurer etc)
  • Submit an incident report
  • Email the Moove support team on uksupport@moove.io or call 0203 769 4354, with the incident details and we will tell you what to do next

 

  • If you can, move the vehicle off the road.
  • Call the AA immediately on 03330 046 046 or contact them via theaa.com

Report an Accident

Encountered an issue? We're here to help. Report any incidents quickly and easily.

Report an Accident

Frequently Asked Questions (FAQs)

Want to join the Moove community but still have questions? Check below to find your answers.

Moove is a mobility fintech company on a mission to drive productivity and success for the world’s mobility entrepreneurs by democratising access to vehicle ownership for those with limited or no access to a vehicle or vehicle financing. We use our revenue-based financing model on a global scale to serve millions of entrepreneurs in the mobility industry.

Moove currently operates in cities across Africa, Europe and the Middle East including:
  • Ghana
  • Nigeria
  • South Africa
  • Colombia
  • Mexico
  • India
  • United Kingdom
  • United Arab Emirates

To be eligible for a Moove vehicle, you must:
  • Be at least 23 years old
  • Have held a full UK driving licence for at least 2 Years
  • Provide a valid PCO licence and badge
  • Provide Proof of Address (from the last 3 months)
  • Not have any criminal convictions

These are the stages that a driver must complete before they can have access to a vehicle.

All drivers need to go through a process of registration, verification, an earnings check and training before signing a contract.

No, there’s no credit check required to be eligible for a Moove vehicle.

We ask drivers to pay a £299 set up fee.

No, all PCO drivers are able to drive a Moove vehicle.

You can register your interest on the Drive With Us page and a member of our team will be in touch.

Drivers pay a fixed amount every week to Moove over a specified period. At the end of the fixed period, the ownership of the vehicle is transferred to the driver.

All our packages include access to a vehicle, insurance, servicing, MOT, PHV licence and breakdown cover. The inclusion of wear and tear items depends on the package.

You can find out which vehicles are available by clicking here.

Yes, your vehicle will be fitted with a telematics device to support any insurance claims processes. This enables us to help you to keep your running costs down and retain the value in your vehicle.

Yes. We have a fair usage policy of 3,333 miles per month. All drivers who exceed the allowance will be charged an additional fee per mile on a monthly basis. The additional fee charged is offset against the total cost of ownership of the vehicle.

If you have a Penalty Notice for a parking or traffic violation, we charge an administrative fee to transfer it to you. You can also be charged for additional mileage over 3,333 per month and for replacing lost equipment.

As the registered owner of the vehicle, Moove receives all Penality Charge Notices (PCNs). Moove will then transfer liability to the driver who can then decide to appeal or pay the PCN. If the PCN is not transferrable, then Moove will pay the charge and bill the amount back to the driver.

Yes, you can take up to 4 weeks of payment break each year (subject to approval). Holiday can only be taken 6 months into your contract and will extend the term of your contract.

Yes, you can cancel your agreement in accordance with the terms and conditions set out in your agreement. Cancellation incurs a £240 charge. Cancellation incurs a £240 charge and is subject to our T&Cs.

Payments are taken via direct debit, which will be set up during your onboarding session.

Payments are billed weekly on Wednesdays.

If your payment fails, you will be contacted the following day with a link to allow you to make a payment. You may also incur a late payment fee.

Yes, all our vehicles are covered by a fleet insurance policy.

No, your vehicle is only insured to travel within the UK and drivers must predominantly be driving in London.

The excess is up to £1,000 depending on the circumstances of any incident.

Yes, the cover will include ride-hail and food delivery.

Vehicle maintenance will be carried out by our approved suppliers.

Fair wear & tear on tyres & brake pads are covered under Moove's optional maintenance package which is available to take out at an additional £21 per week.

Servicing is done on an as-needed basis depending on the recommended service intervals outlined by the vehicle manufacturer. Intervals may very depending on vehicle make & model.

Yes, all vehicles are covered by the manufacturer warranty. Coverage may vary depending on vehicle make & model.

No, all vehicles come with an active CVD (Cleaner Vehicle Discount), paid for and managed by Moove on your behalf. Note: the Cleaner Vehicle Discount is due to be discontinued by TfL in December 2025.